Joshua Bentley

Bonuses, benefits, prizes -- senior living operators use all these tactics and more to motivate their sales teams. Learn the tools senior living leaders are using to push their sales teams to greater heights this year and beyond.

Presented by: SHN

The senior living move-in process is often treated as an administrative “to-do” list, but for families, it’s the climax of a high-stakes emotional drama. In this session, we explore how to preserve the resident’s story by redesigning the move-in experience for the modern family. Join us as we share success stories and practical strategies for creating a “premier” experience — one that uses transparency to prevent employee burnout and puts human connection first. We’re going to get real about the move-in process by looking through the eyes of residents and their caregivers. Together, we'll identify the common “box office flops” we’ve all seen and discuss how to move beyond a processed feel to build immediate trust with residents and families. Plus, we’ll have popcorn and snacks 🍿