Angel Van Horn

The senior living move-in process is often treated as an administrative “to-do” list, but for families, it’s the climax of a high-stakes emotional drama. In this session, we explore how to preserve the resident’s story by redesigning the move-in experience for the modern family. Join us as we share success stories and practical strategies for creating a “premier” experience — one that uses transparency to prevent employee burnout and puts human connection first. We’re going to get real about the move-in process by looking through the eyes of residents and their caregivers. Together, we'll identify the common “box office flops” we’ve all seen and discuss how to move beyond a processed feel to build immediate trust with residents and families. Plus, we’ll have popcorn and snacks 🍿